Haulotte Group Announces New Service Initiative
In order to meet its customers' service expectations, the Haulotte Group, L'Horme, France, introduces Haulotte Services, a new full-service customer support initiative. In addition to its technical assistance and maintenance programs, Haulotte Services now offers spare parts and tailored training programs.
Based in a new 64,500 square-foot Expertise and Reception Center at the company's headquarters, Haulotte Services is divided into four segments: Spare Parts, Corporate Training, Technical Unit, and Documentation Unit.
The spare parts segment offers more than 40,000 genuine Haulotte parts that can be dispatched within 24 hours worldwide, allowing for spare parts availability at any time and optimizing machine working life.
The new training initiative involves both operating and technical training. Haulotte Services experts develop practical, dynamic, and flexible training courses with basic or advanced competencies, depending on the customers' needs.
Through the call centers, Haulotte Services' technical network is in constant contact with clients to provide answers to questions on use, operation, security, repair, or Services Solutions. The technical centers also will dispatch a technical team on-site when required.
Services Solutions includes routine maintenance, extended warranty, and compulsory periodic inspection packages that are designed to simplify technical management of equipment. The All-in-One package combines any of these services for the same machine.
Haulotte Services is currently being adapted into each of the company's 15 subsidiaries. For more information, visit www.haulotteservices.com.