Mike Conroy new director services, North America at Kalmar
Mike Conroy has been appointed as the new director services, North America at Kalmar. With this promotion, he will take on the responsibility of driving and developing the services business in North America, overseeing both service sales and service operations. Conroy’s extensive experience and remarkable track record within the company make him an ideal candidate for this crucial role.
Randy Wingenroth, Kalmar’s VP region Americas said, “I am excited and proud to have Mike join the Americas leadership team in such a critical role. His product experience, region knowledge and enthusiasm for the challenge are vital to the success of the services division moving forward.”
Conroy’s career spans various industries and roles. He spent the first decade of his professional life in the printing industry, gaining valuable experience in customer service and sales. Conroy then transitioned to manufacturing-related positions, including planning, scheduling, production supervision, cost estimating, and sourcing. In 2008, he joined Kalmar, initially working in the sourcing department, where he managed several categories for terminal tractor production in Ottawa.
Conroy played a pivotal role in the successful transition of the Princeton truck mounted forklift business from Canal Winchester, OH to Ottawa. In 2010, he became the sourcing and supplier development manager for the Ottawa MAU, overseeing the global axle category for Kalmar as well. In 2018, Conroy assumed the terminal tractor aftersales responsibilities globally, further contributing to the company’s success.
With his extensive background and diverse experience, Conroy’s vision for his new role as director services, North America is clear. He aims to further propel the North American service and parts business, which has already made a significant impact on Kalmar’s global service division. Conroy is committed to driving profitable growth and ensuring an exceptional customer experience. Inspired by Ken Blanchard’s book ‘Raving Fans,’ he encourages his teams to provide outstanding service, creating satisfied customers who become advocates for Kalmar and generate further business opportunities.
In light of the recent promotion, Marques Askins has been named the new terminal tractor parts manager. Conroy expressed his excitement for Askins and the entire TT sales team, highlighting the growth opportunities available within Kalmar. Having witnessed Askins’ success in previous roles, Conroy believes he is well-deserving of this leadership position. Conroy looks forward to supporting Askins as he leads the TT parts team to new heights.
Outside of his professional life, Conroy has made Ottawa, KS his home for the past 26 years, living there with his wife, three children, and a few English Setters. During his leisure time, he enjoys engaging in outdoor activities such as hunting upland game and fly fishing. Additionally, Conroy has developed a passion for perfecting his BBQ skills, adding flavour and creativity to his culinary endeavours.