22/08/2013 - 13:45 pm

Toyota Forklifts of Atlanta Rewarded by Toyota Material Handling | Industry News

Toyota Forklifts of Atlanta received a new equipped service van and award for their global quality program from Toyota Material Handling, U.S.A Inc. (TMHU), in industry news. Dealer Principal, Lee Smith, received the award and new van at the Atlanta branch.

“We’re thrilled to be the first winner of the Toyota ASEC award,” said Smith. “As part of a trip to Japan with Toyota, I saw firsthand the benefits of creating a standardized layout and flow for our dealership operations. That provided the inspiration for implementing the program, and our entire facility has changed for the better.”

The program, the Aftersales Service Evaluation and Certification (ASEC) Program, implements process and operational standards to deliver quality and overall superior customer service. The ASEC program is a global initiative to provide Toyota dealers with a blueprint derived from the Toyota Production System (TPS) and uses TPS tools and techniques to provide the highest quality service to customers and to continuously improve on it.

“The support, effort, ideas and energy that Lee Smith and everyone at Toyota Forklifts of Atlanta put into implementing the ASEC program is outstanding,” said Terry Rains, vice president of aftermarket sales at TMHU. “The program not only improves processes at the dealership, it improves the experience for the customer.”


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