03/06/2014 - 16:01 pm

UniCarriers Americas Recognizes Dealers with Service Excellence Program Awards | Industry News

UniCarriers Americas Corp. has named the winners of its Service Excellence Program (SEP) Awards for the past fiscal year, ending March 31, 2014. The SEP is designed to reward and recognize dealers that have achieved the highest standards of aftermarket service. UniCarriers dealerships that participate in the Service Excellence Program strive to meet standards across seven categories, including business planning, employee competency and customer satisfaction. Successful dealerships provide their customers more efficient work order processing and billing, well-trained and certified technicians, as well as overall quality products and services.

Dealers who excel across all categories are rewarded for their efforts by achieving one of the program’s three award levels: Gold, Silver and Bronze.  To help dealers reach an award level, UniCarriers conducts SEP dealer engagement visits to assist participating dealers assess their operations and determine steps to close any gaps. New for fiscal 2014, UniCarriers Americas introduced its Aftermarket Excellence Program. This program includes an additional component, with parts metrics to help dealers build a more comprehensive aftermarket program and stronger parts and service team.

The following dealers were recognized.

 

Gold Level

Adobe Equipment LLC, Houston, Texas

CFE Equipment Corp., Jessup, Md.

CFE Equipment Corp., Norfolk, Va.

CFE Equipment Corp., Richmond, Va.

Forklift Systems, Nashville, Tenn.

J.M. Equipment, Fresno, Calif.

J.V. Equipment, Edinburg, Texas      

Lift Solutions, Grand Island, Neb.

Lift Solutions, Sioux City, Iowa

M&L Industries, Metairie, La.

New England Industrial Truck, Woburn, Mass.

Power Machinery, Bakersfield, Calif.

Power Machinery, Oxnard, Calif.

Quality Fork Lift, Minneapolis, Minn.

Sunbelt Industrial Truck, Dallas

 

Silver Level

Buffalo Materials Handling, Depew, N.Y.

Equipment Inc., Jackson, Miss.

Forklifts of Michigan, Grand Rapids, Mich.

Handling Systems, Phoenix

J.M. Equipment, Sacramento, Calif.

K-Lift Service, Salinas, Calif.

Lift Solutions, Omaha, Neb.

Lift Solutions, Sioux Falls, S.D.

Norlift of Oregon, Portland, Ore.

Select Equipment, Buena Park, Calif.

 

Bronze Level

Capital Equipment, Hartland, Wis.

J.H. Ryder Machinery Ltd., Mississauga, Ontario

Liftec Inc., South Plainfield, N.J.

LPM Fork Lift, Bethany, Okla.

Union Machinery, Union, Mo. 


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